Return & Refund Policy

Effective Date: April 2026

Business Name: SWG International Pty Ltd trading as Swiss Watch Dealer

ABN: 54 694 020 990

At Swiss Watch Dealer, we are committed to providing our customers with authentic, high-quality timepieces and a transparent shopping experience. This policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Brand-New Watches

All brand-new watches sold by Swiss Watch Dealer are covered by the manufacturer’s or brand’s official warranty. If a brand-new watch is found to be defective, damaged, or faulty upon delivery, we will arrange for a repair, replacement, or refund in accordance with the manufacturer’s warranty terms and Australian Consumer Law.

Warranty claims are handled in accordance with the brand’s official service procedures. Please contact us within 7 days of receiving your order if you believe your watch has a defect or fault.

2. Pre-Owned / Used Watches

Returns for pre-owned watches are accepted under the following conditions:

• The return must be requested within 24 hours of receiving your order.

• The watch must be in exactly the same condition as sold, with no signs of wear or alteration.

• All original packaging, documentation, and accessories must be included.

• Return shipping is the buyer’s responsibility and must include full insurance for the item’s value.

How to arrange a return:

1. Contact us within 24 hours of receiving your order at info@swisswatchdealer.com.au or call +61 435 337 564 to request return authorisation.

2. Once approved, securely repackage the watch in its original condition and materials.

3. Ship it back to us using a reputable insured courier service.

4. Once received and inspected, we will confirm your refund or notify you if the return is rejected based on the item’s condition.

Approved returns will be refunded to the original payment method. Please allow up to 10 business days for the refund to be processed after the returned item has been received and inspected.

3. Non-Refundable Items

• Deposits: All deposits of AUD $1,000 are strictly non-refundable once paid. Your deposit secures and reserves the selected watch exclusively for you.

• Shipping fees: Shipping charges of AUD $350 (domestic) are non-refundable, even if an item is returned.

• Change of mind: We do not offer refunds or exchanges for change of mind purchases. This policy complies with Australian Consumer Law (ACCC), which permits businesses to refuse refunds for change of mind.

4. Deposit Terms

• If the product is in stock, your deposit reserves the item for a maximum of 14 days from the purchase date. If the remaining balance is not paid in full within 14 days, the deposit will be forfeited.

• If the product is a pre-order (not currently in stock), your deposit secures the order for a maximum of 30 days. If the remaining balance is not paid within 30 days, the deposit will be forfeited.